/ Resources / Podcast

Podcast

A Chadwell Supply podcast

The MRO Show

Stay up to date with the latest MRO industry news and take a deep dive into important issues affecting multifamily property maintenance and operations. Enjoy engaging conversations with people who understand the unique needs of multifamily owners, managers, and maintenance professionals.

Episode 057

Watch the Latest

The MRO Show · Ep. 057

Finding Hidden NOI

John Daniell has invested decades in multifamily, and it shows in how he reads the market. In this episode, John and Adam unpack what's really driving the industry's "economic hangover" in 2026 and why customer experience is the thread connecting retention, profitability, and trust. They dig into the real cost of a broken supplier relationship, including a startling per-property dollar figure tied to lost maintenance productivity, and talk candidly about what it means to invest in a customer rather than just sell to one.

Watch on YouTube

Keep watching

Recent Episodes

Listen your way

Every episode, all in one place

Catch up on the conversations you missed or revisit the insights you want to share with your team.

Loading The MRO Show podcast player.

Voices from multifamily

Meet Your Hosts

Adam Porter, host of The MRO Show

Host

Adam Porter

A veteran multimedia journalist, Adam invested nearly a decade in the MRO industry before pursuing a career in journalism and content writing. He worked on the supply side at an appliance parts company and as a renovation and repair professional for a maintenance contractor. After two decades sharing stories and crafting compelling content across multiple industries, Adam came back to MRO, joining Chadwell Supply’s Marketing Team in 2023. He is excited to be part of a dynamic team making a real difference for their multifamily MRO customers.

Rebecca Wagner, host of The MRO Show

Host

Rebecca Wagner

A Certified Apartment Manager with more than two decades of experience in the multifamily industry, Rebecca began her career as a leasing consultant. She excelled, moving into property management before transitioning to the vendor side of the business, first in commercial advertising then MRO sales. Rebecca says joining the multifamily industry is the “best decision I ever made.” She came to Chadwell Supply in 2017, where she is Senior Vice President of Marketing. Rebecca thrives when helping people, and she loves being part of a team committed to service and fully dedicated to multifamily.

Join the conversation

Reach out to The MRO Show

Have a question, topic idea, or industry perspective to share? We’d like to hear from you.

Loading The MRO Show contact form.

Other Related Resources

Find More Articles and Resources in Articles

The MRO Show Presented by Chadwell Supply