5 Tips For Terrific Turns

When it comes to managing turns and getting a vacant unit ready for the next resident, preparation is key. Many people decide if they want to rent a unit less than a minute after they walk through the door. And most decide to renew—or not—in the first few weeks. That means successful turns come down to two key goals:

1. Delivering a great first impression
2. Making that impression last

Partnering with a supplier who understands your community, your residents, and their unique needs will set you up for success. Following these 5 Simple Turns Tips will help your team complete turns on time and make sure residents are ready to rent and excited to renew at the end of the lease.

1 — STOCK UP

Having commonly used Make Ready Essentials on hand will help your team stay on schedule and avoid turn delays, even on a tight timeline. Examples of common turns items include:

• 9-volt batteries
• LED bulbs
• HVAC filters
• Tub stoppers
• Toilet seats
• Fill valves
• Caulk
• Drip pans
• Blinds
• Paint brushes and rollers

2 — ELEVATE

Adding a few key updates during a turn can elevate a potential resident’s perception of the unit’s value, offering a competitive advantage.

• Stainless steel kitchen appliances deliver wow factor at a range of price points
• Smart Lock locksets for entry doors (item #403516) add a modern touch and a secure feeling residents appreciate
• On trend faucets and showerheads project a sense of style many residents are looking for
• WiFi enabled smart thermostats transform an often-overlooked item into an eye-catching feature tech-savvy residents love 
• USB charging outlets, especially in kitchens and bedrooms, offer added convenience
• Long-lasting Color-Select LED lighting sets the right mood in every room 

3 — WELCOME

What we smell when we walk into a space for the first time makes a huge impact on how comfortable we feel. Making the unit smell fresh and inviting will help potential residents feel right at home.

• When painting a unit, replace the “new paint” smell with aromatic Scentsations paint additives
• Change HVAC filters and rangehood filters so the air in the unit smells fresher
• Remove any lingering odors by running an Ozone Odor Remover machine in the unit at least 48 hours before move-in 

4 — TROUBLESHOOT

We know that all mechanical things wear out and break, but when this happens to a new resident right after move-in, it leaves a lingering negative impression. Double-checking a few things during the final make ready review will catch many imminent maintenance issues before the residents do.

• Electrical: Test outlets, switches, fans, cords, and plugs
• Plumbing: Check fill lines, faucets, garbage disposals, and water heaters
• Appliances: Test all plugs, bulbs, elements, and door seals
• Hardware: Check hinges, drawers, knobs, pulls, and stops
• HVAC: replace filter, check thermostat, drain lines, overflow pan, and float switch
• Fire safety: Test smoke, carbon, and combination alarms, check extinguishers

5 — REVIEW

Take advantage of Chadwell Supply’s easy-to-follow Property Turns Checklist. This essential make ready guide walks you through each area in a unit step-by-step.

• Ensure a thorough review every time
• Practical and simple to use
• Be confident the unit is Resident Ready on move-in day.