Warranty Procedures

HVAC Equipment

WE CANNOT PICK UP ANY INSTALLED HVAC EQUIPMENT.
A number of HFC refrigerants with properties similar to R-22 have been introduced in the service market that include R-417a, R-422A/B/C/D, R-434A, R-421A, R414B and R438A/MO99. The capacity and efficiency of most of these refrigerants are lower than R-22, while GWP values are significantly higher. Use of these HFC service refrigerant/oil combinations may have an adverse impact on reliability and will void compressor or system warranties. Emerson Climate Technologies does not approve any of the listed HFC R-22 like service refrigerants for air conditioning applications of Copeland® brand compressors.

All Brothers units are covered under a 1-year parts warranty; all Goodman and Rheem units are covered under a 5-year parts warranty from the date of purchase. There is no labor warranty coverage to repair the equipment. If equipment fails within the warranty period, the manufacturer will replace the defective part that caused the unit to fail. It is the installer’s responsibility to identify the defective part, to remove and replace it with a new warranty part, and complete the HVAC warranty form.

Your warranty can be hassle-free by following these easy steps:

  1. Take picture of Serial number plate on failed unit- including Model number; email picture to warrantyexpress@chadwellsupply.com with your Account Name and Number.
  2. Once we confirm that the unit is under warranty, we will send out the replacement part and warranty paperwork. Until the part is returned and confirmed to be covered, there will be a charge for the replacement part.
  3. When the warranty form is complete and the old part is ready for pickup – call Customer Service or email a request to warrantyexpress@chadwellsupply.com for pick up. The warranty form needs the following information:
    • Installation date of replacement part
    • Model number and Serial number for the failed part.
    • Model number and Serial number for the replacement part
    • Original Equipment Model and Serial Number
  4. We will pick up the old part along with warranty form and confirm warranty status. If covered under warranty, we will issue a credit to your account.

The process above covers all HVAC equipment such as condensing units, heat pumps, air handlers, furnaces, coils and compressors.
 

Rheem Water Heaters

Rheem water heater tanks and parts are covered with a 6-year warranty against leaks and defects.
Call Customer Service at 888-341-2423 with the model, serial number, installation date, and invoice number.
The rating plate (ID tag) must be removed from the defective water heater as it and the replacement
information from the new water heater are required to complete warranty papers and customer account
credit.

Your Chadwell Supply delivery driver will exchange a new water heater for the rating plate from the defective
unit and completed warranty paperwork. We do not need, nor will we remove the defective unit.
 

Appliances

(GE, Hotpoint, Whirlpool & Amana)
WE CANNOT PICK UP ANY INSTALLED OR UNPACKAGED APPLIANCES.
Appliances carry a 1-Year manufacturer’s warranty. Manufacturers require that defective appliances be
handled by the manufacturer’s repair technician. To schedule a repair, call the numbers listed below:
GE/ Hotpoint Warranty Number: (800) 432-2737
Whirlpool /Amana Warranty Number: (800) 253-1301

Motorola Products

Motorola Repair Form

Motorola Warranty Form